In the event of you cancelling we will be as reasonable and helpful as possible. We will try our best to transfer you onto another event or issue Volta Voucher Credits. However, please note our Cancellation Terms below.
Payments are non-refundable.
We will issue your invoice on receipt of your fully completed Entry Form. Payment is due 7 days later.
Your place is not secure until we receive payment.
If you Cancel before three months of the Event Start Date we will issue a 75% credit in the form of a Volta Voucher which can be used towards a future Volta Pro Tour trip.
If you Cancel after three months of the Event Start Date we will issue a 50% credit in the form of a Volta Voucher which can be used towards a future Volta Pro Tour trip.
If you cancel within 21 days of the Event Start Date we will be unable to issue any refunds or vouchers.
We have never cancelled an Event due to low numbers. However, if an Event is cancelled by us we will issue you with a full refund of the payments made.
PROFESSIONAL RIDERS/ROUTE ALTERATIONS
We are proud to work with several professional teams and riders. Professional riders bring their skills and expertise to our Tours and they are always keen to share the experience with you.
We endeavour to secure a pro rider for every Tour. However, due to pro rider competition calendars, training requirements and fitness, we can never guarantee there will be a pro rider present on a Tour.
At Volta Pro Tours we prefer to adapt our routes to suit the capabilities of the riders – ensuring all riders complete each day feeling challenged but not overwhelmed.
We reserve the right to change the routes to those advertised or displayed on our website.
Volta Pro Tours is committed to respecting your privacy and to doing everything we can to earn your trust as you use this website and travel with us. This statement summarizes our policies about the information you provide to us on this site.
WHAT INFORMATION DO WE COLLECT ON THIS WEB SITE?
We encourage you to freely browse this site, and we do not collect any personally identifiable information when you do so, only anonymous information about the pages visited to help us make this website more useful. If you wish to subscribe to our newsletter, or receive other proprietary pretrip information, we ask that you complete a short registration form.
Volta Pro Tours offers an email newsletter, sent approximately ten times per year, providing you with information about upcoming trips, special sales, and news which we think will be of interest to you. These emails come directly from Volta Pro Tours. When you register you have the option to subscribe to this newsletter. You may unsubscribe from our newsletter list at any time, in a variety of ways. You can reply to one of our newsletters with the word “Unsubscribe” in the subject line, you can email us and simply include the word “Unsubscribe” in the subject line.
If you have registered for a Volta Pro Tour you will receive pre-trip information (packing lists, news, and tour updates) in an email newsletter sent every 3-4 weeks in the four months prior to your trip departure. These pre-trip newsletters are especially popular with our clients. They will help you prepare for your tour and enrich your travel experience immensely. You may unsubscribe from these pre-trip newsletters at any time—though no one ever has.
DO WE SHARE YOUR INFORMATION?
Volta Pro Tour does not sell, rent, or trade your personal information, including addresses or email addresses to any other companies, individuals, or non-profit organizations. We do not partner with or have special relationships with any ad server companies. As part of normal tour operations we are often required to supply limited personal information such as date of birth, gender, or passport number to airlines, railways, and government agencies for the purpose of identification, security, or to obtain permits to restricted sites. We also reserve the right to release information to the appropriate authorities if we believe that such release is reasonably necessary to comply with the law or to protect the property or safety of Volta Pro Tours, or any of its agents, employees, or users, or to protect the integrity of our website and data.
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